For IT Service Teams
Know Exactly Where Your IT Hours Go
Track billable time across projects, clients, and service lines. Get the utilization and profitability data you need to make better decisions — without monitoring your team.
Billed hours don't match actual work
Time spent on tickets, meetings, and internal tasks blurs together. When it's time to invoice, the numbers don't add up — and clients notice.
Utilization is a guess
You don't know if your engineers are over-allocated or under-used until someone burns out or a client starts complaining about slow delivery.
Multi-client tracking is a spreadsheet nightmare
Tracking hours across multiple clients and projects in spreadsheets creates errors, disputes, and a billing process that costs more time than it should.
No keystroke logging, screenshots or screen recording. The optional Wisertrack Companion browser extension is installed and controlled by the member, shows a visible indicator while it is on, and sends activity to Wisertrack only when the member submits it.
How Wisertrack helps
Built for the way your team actually works
Per-project time tracking
Log hours directly to projects, tickets, or service types. Get a clear picture of where time goes across every client engagement.
Utilization dashboard
See capacity vs. allocation across your team in real time. Spot under-utilization before it costs you, and catch over-allocation before someone burns out.
Client billing reports
Generate clean, client-ready reports showing exactly how hours were spent. Reduce invoice disputes and speed up payment cycles.
Project health at a glance
Track budget vs. actual hours on every engagement. Know which projects are healthy and which need a scope conversation — before it's too late.
Common questions
Questions, answered.
Can we track time per ticket or support request?
Does this work for managed service providers?
What's the difference between Wisertrack and a monitoring tool?
Better visibility. Better decisions. Start free today.
Every account starts with a 14-day full-access trial. No credit card required. No keystroke logging, screenshots or screen recording.