These Terms of Service ("Terms") govern access to and use of Wisertrack's website and customer-facing web and mobile applications (together, the "Service"), provided by Wisertrack Pte. Ltd. ("Wisertrack," "we," "us"). By creating an account, accessing, or using the Service, you agree to these Terms on behalf of yourself and, if applicable, the organisation you represent. If you don't agree, don't use the Service.
If you're using the Service on behalf of a company or other organisation, you represent that you have authority to bind that organisation, and "you" refers to both you individually and that organisation.
Wisertrack is a time-tracking and project-profitability platform that helps organisations record time, manage projects and clients, run approval workflows, and generate reports — without keystroke logging, screenshot capture, or activity/idle-based surveillance of any kind. This is a fixed part of how the Service is designed and does not vary by plan or configuration.
On marketing descriptions: Descriptions of the Service on our website, in marketing materials, or in sales conversations are provided for general guidance only and are not a warranty of specific functionality. Where there's any inconsistency between such descriptions and the functionality actually delivered within the Service, the Service as delivered controls.
You must provide accurate registration information and use reasonable efforts to keep your credentials confidential. You're responsible for activity under your account to the extent it results from your own acts or omissions. Notify us promptly at info@wisertrack.com if you suspect unauthorised access.
Organisations are structured with role-based access. The role with primary administrative responsibility for an organisation carries certain obligations described in-product (for example, an active organisation must always retain at least one member with full administrative rights).
Wisertrack offers a no-cost plan and paid subscription tiers with defined seat and feature allowances, as published on our pricing page, which may be updated from time to time with reasonable advance notice as described in Section 15.
New organisations receive a time-limited trial with expanded access. Unless you subscribe to a paid plan before the trial ends, your organisation automatically moves to the no-cost plan; your data, projects, and history are retained.
Paid subscriptions are billed through Dodo Payments, who acts as the merchant and seller of record for these transactions. Dodo Payments — not Wisertrack — handles card processing, calculates and collects applicable taxes, issues invoices/receipts, and manages chargebacks and payment disputes. By completing a purchase, you separately accept Dodo Payments' own buyer-facing terms and conditions, in addition to these Terms; those buyer terms govern the mechanics of the transaction itself (including exact cancellation timing, statement descriptors, and dispute handling), and are incorporated here by reference. Wisertrack does not receive or store your full payment card details, and disclaims direct liability for Dodo Payments' independent acts, though we select payment partners we believe act reputably.
Paid subscriptions renew automatically at the end of each billing cycle (monthly or annual, as selected) until cancelled. Upgrades take effect immediately, with any proration calculated and charged at the time of upgrade. Downgrades take effect at the start of your next billing period; a scheduled downgrade can be cancelled before it takes effect. You may cancel your subscription at any time, subject to any minimum notice period specified in Dodo Payments' own buyer terms; cancellation takes effect at the end of the current billing period unless otherwise stated at checkout.
Refunds are handled in accordance with Dodo Payments' refund policies and procedures, since they are the seller of record for the transaction. Nothing in these Terms limits, excludes, or is intended to override any statutory right to a refund, replacement, or other remedy that applies to you under mandatory law and cannot lawfully be excluded by agreement. Where such a mandatory right exists and isn't already addressed by Dodo Payments' own policy, contact us at info@wisertrack.com and we will work with you in good faith to resolve it.
Each plan includes a defined number of seats. Adding members beyond your plan's seat limit may require an upgrade, as described in-product.
You agree not to:
Where reasonably practicable, we will give notice and a reasonable opportunity to cure before suspending or terminating an account for a violation of this section. Immediate suspension without prior notice is reserved for cases involving a genuine security threat, suspected fraud, payment default, or unlawful activity, where waiting for a cure period would create material risk.
As between you and Wisertrack, you (or your organisation) retain ownership of the time entries, project data, client data, and other content you input into the Service ("Customer Data"). We claim no ownership over Customer Data.
You grant Wisertrack a limited licence to host, process, transmit, and display Customer Data solely as necessary to provide the Service, as described in our Privacy Policy.
We will not use Customer Data to derive productivity scores, activity/idle inferences, or any form of covert monitoring, and we will not sell Customer Data or use it for advertising purposes.
You can export your data through the Service's reporting tools. You may request deletion of your organisation's data by contacting info@wisertrack.com; see our Privacy Policy for how such requests are handled, including retention that may be required for accounting or record-keeping purposes.
The Service relies on and may integrate with third-party providers — including Dodo Payments (our payment processor and merchant of record), optional identity/sign-in providers, infrastructure and hosting providers, and optional integrations you connect yourself. Your use of any such third-party service is also governed by that provider's own terms. We use reasonable efforts in selecting providers we work with but are not responsible for their independent acts or omissions.
Dodo Payments is the trademark of its respective owner, referenced here solely to accurately identify our payment processor. Any other third-party names, logos, or trademarks referenced on our website or within the Service are likewise the property of their respective owners. None of these references imply sponsorship, endorsement, or affiliation with Wisertrack.
Wisertrack and its licensors retain all rights, title, and interest in the Service itself — including its software, design, branding, and underlying technology — except for Customer Data as described above. These Terms don't grant you rights to Wisertrack's trademarks, logos, or brand assets beyond using the Service as intended.
We use commercially reasonable efforts — meaning the level of effort a reasonable, comparably-resourced company in our industry would apply, without requiring us to act against our own legitimate business interests — to keep the Service reliably available, but we do not guarantee uninterrupted access. We will provide advance notice for planned maintenance where practical. No formal uptime service-level commitment applies except where separately agreed with a customer in writing.
These Terms remain in effect while you use the Service. You may stop using the Service and/or request deletion of your organisation's account at any time. We may suspend or restrict access as described in Section 5, or terminate for uncured material breach after reasonable notice. On termination, your right to use the Service ends, subject to the data retention/export terms in Section 6 and our Privacy Policy.
The Service is provided "as is" and "as available." To the extent permitted by applicable law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or uninterrupted, and — as noted in Section 2 — informal descriptions of the Service do not constitute a warranty of specific functionality.
Nothing in this section is intended to exclude or limit any right that cannot lawfully be excluded or limited under mandatory law applicable to you.
To the extent permitted by applicable law, Wisertrack's total liability arising out of or relating to these Terms or the Service will not exceed the total amount you paid us in the twelve (12) months preceding the event giving rise to the claim, and Wisertrack will not be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill.
This limitation does not apply to, and nothing in these Terms excludes or limits: liability for death or personal injury caused by negligence; liability for fraud or fraudulent misrepresentation; liability for gross negligence or wilful misconduct; or any other liability, guarantee, or remedy that cannot lawfully be excluded or limited under mandatory law applicable to you.
You agree to indemnify and hold Wisertrack harmless from claims, damages, and reasonable expenses (including legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of applicable law or a third party's rights.
These Terms are governed by the laws of Singapore. Any dispute, controversy, or claim arising out of or relating to these Terms will be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in accordance with the Arbitration Rules of SIAC for the time being in force, seated in Singapore, conducted in English.
Carve-out for protected users: if mandatory law that applies to you does not permit a foreign governing-law or arbitration clause to override your right to bring a claim before your local courts, or to rely on rights or guarantees that cannot be waived by agreement — for example, because you are acting as an individual consumer rather than a business, or because you qualify for small-business protections under law applicable to you — then this clause applies only to the extent permitted by that law, and you retain whatever rights that law provides notwithstanding the arbitration clause above.
Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief from a court of competent jurisdiction to protect intellectual property or confidential information pending resolution of the arbitration.
We may update these Terms from time to time. For material changes — including changes to pricing, core functionality, or these Terms themselves — we will provide at least thirty (30) days' advance notice via email or an in-app/website notice before the change takes effect. If you do not agree to a material change, you may terminate your subscription before it takes effect without penalty or exit fee; continued use of the Service after a change takes effect constitutes acceptance of it.
Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
Severability: If any provision is found unenforceable, the remaining provisions stay in effect, and the unenforceable provision will be interpreted to best reflect its original intent to the extent permitted by law.
Entire agreement: These Terms, together with our Privacy Policy, any separately agreed order form, and any third-party buyer terms incorporated under Section 4.3, constitute the entire agreement between you and Wisertrack regarding the Service, and supersede any prior or contemporaneous representations not expressly incorporated here (see Section 2 on marketing descriptions).
Notices: We may provide notices via email, in-app messaging, or posting on our website.
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