Everything you need to know about how Wisertrack works, what's included, and the principles behind it.
How does Wisertrack work?
Wisertrack connects work, cost, and profit in three layers. First, your team logs time via web or mobile without invasive surveillance. Second, the system links those hours to project rates and budgets. Third, you see real-time profitability dashboards that show exactly where you're making — or losing — money.
Does Wisertrack monitor employees with screenshots or keystroke logging?
No — and never. Wisertrack has no keystroke logging, no screenshot capture, and no screen recording. This is a core product principle, not a setting. Accountability is built on voluntarily entered time and verified project context, so your team gets clarity without the anxiety of being watched.
How does billing work?
We use a transparent per-user, per-month model. Unlike other platforms that charge extra for "add-ons" like GPS or extended history, Wisertrack includes all features in your plan. You simply pay for the active team members you track — no hidden fees or surprise costs.
Is there a free trial?
Yes. Every new organisation starts on a 14-day free trial with full, unlimited access — no credit card required. When the trial ends, your account simply moves to our Free plan (up to 2 members) so you never lose your data. Upgrade to a paid plan whenever you're ready to add more of your team.
Can I manage multiple clients or organisations from one account?
Absolutely. Wisertrack uses a person-first identity model, so a single login can belong to multiple organisations and workspaces — each with its own clients, projects, and role. Freelancers and consultants can switch between the teams they work with without juggling separate accounts.
How is my data secured?
Security is built into the architecture. Data is encrypted in transit, every action is recorded in an immutable audit log, and access is governed by strict role-based permissions enforced on the server. Wisertrack is designed to be compliant with Singapore's PDPA and the EU's GDPR.
Is customer support available?
Absolutely. We provide dedicated online support for all accounts. Whether you need help setting up your first workspace, configuring complex billing rules, or onboarding your team, our support staff is ready to assist via email or in-app chat.